When a user enters a website address into a web browser, the DNS server resolves the IP address from the domain name, loading the website content for the user. Visitors physically distant from the DNS server may experience slow load times, hence the introduction of the Anycast DNS network; to speed-up this process and to ensure faster load times of your website.

Anycast is a routing and IP address policy to achieve the most efficient path between a single source and several geographically dispersed targets. Anycast DNS allows multiple, identical, global DNS servers using the same IP address with handling and routing the request to the closest location. This means that when a user looks up your domain name, the server nearest to their geographic location will load your website, decreasing latency and improving load times.

Higher level of redundancy

Anycast DNS service has failover built in this means if a server fails, traffic is re-routed to another DNS server location with the end user unaffected. It also offers us protection against any DDoS attack that may occur.

Intuitive Admin Panel

To manage your DNS zones, you simply interact through our user-friendly, web-based interface.

Greater speed & availability at no extra cost

Anycast DNS usually incurs additional cost, however as soon as you become a TPP Wholesale reseller you will be able to leverage Anycast DNS for any domain name you activate in our portal.

Default Servers

Instructions

Cancel a domain name or service

1. Login to the Admin Panel.
2. Select Manage Domains located within the Domains menu.
3. Search for the domain name you wish to cancel.
4. Mouse-over the Account Options for the domain.
5. Click Cancel Services.
6. Select a domain name to cancel in the drop down.
7. Select a service(s) to cancel which are linked to the selected domain.
8. From the Cancellation time radio options select when the cancellation is to applied, e.g.Immediately or Let the service expire on the renewal date.
9. Provide your Reason for Cancellation and Rate your services.
10. Offer any Feedback or Comments that you may have.  Note: The Feedback and Comments field is your opportunity to express your concerns or issues about your services before you cancel.

Cancel a domain name that was registered or renewed in error

We do not provide refunds for domain name registrations or renewals. There are instances where with certain registries where we can reverse a registration or renewal.

In the case where a reseller or retail customer has processed an incorrect registration you are required to contact us immediately through the defined process:

1. Create a ticket by emailing support@internetstack.com detailing the domain name and the error. A automated ticket response will be generated with your unique Ticket ID.
2. Contact our call center on quoting your unique Ticket ID.
3. One of our service staff will investigate the issue and begin reversal proceedings.

NOTE: We reserve the right to charge an administration fee of $7 per instance, all reversals will be processed the prepaid account of the reseller.

More Information

What do I need to know about cancelling my subscription

You may cancel your services at any time and have the option to cancel the service:

• Immediately. Services will cease approximately 72 hours from the submission of a cancellation.
• At the conclusion of the subscription term. Services will cease on the last day of the subscription period.

In each case, the cancellation is always considered to have been initiated from the date of the cancellation submission.

Subscriptions that have not been cancelled will renew and customers are liable for any open invoices on their accounts.

You are advised to consider the cancellation of any services with us:

• If services are no longer required.
• When delegating or pointing the domains’ name servers to an alternative web host.

All cancellation of services are subject to the Terms and Conditions of the subscription.

Note: before cancellation, customers should ensure they have backed up their website files.

What information will I receive about my cancellation?

Upon cancellation, customers will receive a Tracking ID number (TID#), which is emailed to the current account holder. This ID is evidence of your cancellation request, and should be provided in the unlikely event that your account has been wrongfully charged.

Are refunds available on cancelled hosting services?

It is our policy to provide as much information as possible to customers about services and subscriptions when purchasing or renewing. Such services are established or renewed with the expectation that customers have made an informed decision about their requirements. Because of this, we cannot provide refunds on partially used and/or cancelled hosting services.

How do I delete a domain registration from the registry

Domain name registrations are purchased for a static period.  Generic Top Level Domains (gTLD) may be purchased for 1-10 years, while .au domains are purchased for 2 years only.  Domain names that are no longer required can simply be lapsed at their expiry date.

If the domain name must be cancelled for any reason prior to the expiry date, the domain name registrant must submit a written request to support@internetstack.com for the cancellation of the domain. The written request must include;

• Organisations or companys listed as the domain registrant must submit their written request along with the legal letterhead of that organisation.
• Individuals or sole traders must submit their written request along along with a copy of photo identification.

These domain names are not restricted. They are therefore policy free and anyone can register any domain name.

.COM.AU & .NET.AU

To own a .com.au or .net.au domain name, you must be an Australian registered company or a business with a registered business number (ABN, BRN, BN). The licence requirements for a .com.au and .net.au domain name require your business to be registered for business in Australia. This means registering your business or company name with one of the official government authorities, eg ASIC or the Department of Fair Trading in your State. Or you can obtain an Australian Business Number (ABN) from the ATO. The domain name you order should be an exact match, acronym or abbreviation of the supplied business registration, or it should bear a close and substantial connection to the domain name. For example, the Mazda Motor Company would be reasonably entitled to own www.mazda.com.au, www.mazdacars.com.au, www.mx5car.com.au or www.zoom-zoom.com.au.

.ORG.AU & .ASN.AU

To qualify for these domains, you must be a “non-commercial organisation”.The domain name you register should have a solid relationship to the organisation it represents. For example, the Salvation Army are reasonably entitled to own www.salvationarmy.org.au or www.salvos.org.au.

.ID.AU

Designed for individuals who reside in Australia. You may register ANY personal name by which you are known. For example, John Howard would be reasonably entitled to own www.john-howard.id.au, www.littlejohnny.id.au or www.theprimeminister.id.au.

.CO.NZ, NET.NZ, ORG.NZ, GEN.NZ, GEEK.NZ

These domain names are not restricted. They are therefore policy free and anyone can register any domain name.

.CO.UK, .ME.UK

These domain names are not restricted. They are therefore policy free and anyone can register any domain name.

These domain types will be automatically approved:

• .com
• .net
• .org
• .info
• .biz
• .co.nz
• .net.nz
  

These domains may take up to 24 hours to approve:

• .co.uk
• .me.uk
• .com.au
• .net.au
• .org.au
• .id.au
• .acn.au

• If submitted outside of business hours it may take a little longer.
• Some domains (e.g. Australian and UK domains) are subject to approval.

1. Contact the applicable Internet domain name registry
2. Determine if the site is available, then
3. Register the domain on the behalf of the requester (known as the registrant).
4. Provided the information appears correct, the registry will lock the domain to the registrant, according to the registration period – this happens automatically according to the established rules of the applicable registry.

Incorrect spelling

Unfortunately, the registration process cannot determine if the spelling of the domain was intended or not. In fact, many customers deliberately misspell a domain name to cater to the spelling abilities of a wide range of internet users.

Refunds

Due to the nature of domain name registrations, refunds for incorrectly registered domain names cannot be considered and registrations cannot be reversed.

This policy is also included in the Terms and Conditions and customer are advised to be certain of their domain name purchases.

In any such case where the domain name was incorrectly registered, a new domain name registration is required for the correct domain name.