1. Click on Settings
2. Choose Address Book
3. Click My Contact Data
4. Update your First Name and Last Name
   
5. Press Save

The email account display name will automatically update based upon your first and last name.

Common Australian ISPs outgoing mail servers

We have provided a list of common SMTP servers for Australia’s top internet service providers. Within all our articles we recommend using your ISPs outgoing mail servers for sending email, this will ensure a successful connection as most ISPs block the standard mail port that our servers utilise.

More Information

I’ve configured my email correctly, but it’s still not working.

Outgoing mail server errors

An outgoing mail server error indicates an email sending issue and is generally indicative of a problem with internet connection issues or port blocking.

If your outgoing mail server does not work using the PartnerConsole mail server settings, it may be possible that your Internet Service Provider (ISP) has blocked those ports requiring that you specifically use theirs. Use your ISP outgoing mail server settings, or contact them for assistance.

Incoming mail server errors

An incoming mail server error indicates an email receiving issue and is generally indicative of a problem with email settings, internet connection issues, or an issue with the customer account, the domain name, or even the pop account. If you receive a POP error please contact Technical Support for assistance.

Cloud hosting plans

How to administer your email

The email management page is available to all resellers which activate TPP Wholesale Web Hosting and Email on domains.
Customers may then manage POP, or Alias accounts or add Forwarding to the POP account.

1. Login to the Admin Panel.
2. Select Manage Products located within the Products menu.
3. Search/locate a domain name you wish to manage.
4. Click the domain name.
5. Click Email.

How to create a new email address

1. Login to the Admin Panel.
2. Login to the Email Administration page if not already logged in (detailed above).
3. Click on Create a new POP account.
4. In the User field type an appropriate name, e.g. myname@my domainname.tld.
   Note: Names may be separated by a hyphen or a full stop. Example: john, john-smith or john.smith. Spaces or illegal characters are not permitted.
5. In the Password field type the preferred password for this email account.
   Note: This password should be easy to remember but hard to guess. POP account passwords must be at least 7 characters long and contain at least two digits and/or 2 letters.
6. Click Create.

How to create an email alias

Like Forwarding (below), Alias email accounts are used to redirect incoming emails to another email account, however, a duplicate is not made.

1. Login to the Email Administration page if not already logged in (detailed above).
2. Click Create a new Alias account.
3. In the User field enter your or your employees name
   Note: Full names can only be separated by a hyphen or a full stop. Example: john, john-smith or john.smith.to which the incoming email is forwarded.
4. Click Create.

How to create an email forwarder

Forwarding addresses may be added to POP accounts. This is often useful to send a copy of incoming email to another email address (for backup purposes or monitoring of mail coming into your user email accounts).

1. Login to the Email Administration page if not already logged in (detailed above).
2. Select the required email address from the list of POP accounts.
3. In the Target Address text field type the address to which emails are to be forwarded.
4. Click Create.

Note: the changes are effective immediately.

Instructions

Check the following:

Your email client doesn’t have a connection to the internet or network

Open your browser and try surfing the internet. If you are unable to connect to websites then you are not connected. You will need to contact your internet service provider (ISP) to help you get connected or  correct issues with your network.

Your email program requires outgoing mail (SMTP) server authentication

Open your email client and update the configuration for you email account to enable SMTP authentication.

Your ISP or network has a firewall that is blocking your email client

Temporary disable your software or hardware firewall to identify if it is the cause of your email connection problems.

Your email login credentials are incorrect

Open your email account within your email client and update your incoming and outgoing mail servers, email address and email password. 

Your email server is unavailable

Check your domain name and DNS to ensure your domain name has not expired and it is pointing to the correct name servers for your email hosting. If these settings are correct contact your hosting provider.