Overview
Contacting us through a support ticket is the most effective way of resolving your support issue. It will enable us to assign a tracking number to your issue and it will enable you to provide as much detail as possible.
This article will provide you with the steps to create a new support ticket.
Instructions
- Login to your account.
- Select Submit a Support Ticket located within the My Account menu.
- Enter details about your request or issue.
- Click Submit.
Next steps
We will respond to all support tickets within 24 hours.
If your Support Ticket relates to a complicated technical issue, we may need to consult a specialist team which may take longer – if this occurs, we’ll let you know.