Once a domain name registration has been requested, we:
- Contact the applicable Internet domain name registry
- Determine if the site is available, then
- Register the domain on the behalf of the requester (known as the registrant).
- Provided the information appears correct, the registry will lock the domain to the registrant, according to the registration period – this happens automatically according to the established rules of the applicable registry.
Incorrect spelling
Unfortunately, the registration process cannot determine if the spelling of the domain was intended or not. In fact, many customers deliberately misspell a domain name to cater to the spelling abilities of a wide range of internet users.
Refunds
Due to the nature of domain name registrations, refunds for incorrectly registered domain names cannot be considered and registrations cannot be reversed.
This policy is also included in the Terms and Conditions and customer are advised to be certain of their domain name purchases.
In any such case where the domain name was incorrectly registered, a new domain name registration is required for the correct domain name.