Use these resources to help set up your email, upload your website and install databases.

More help

If you’re unable to answer a question yourself online then contacting us through a support ticket will be the most effective way of resolving your issue.

  • We provide support via email only - our support team will respond within 24 hours.
  • When you submit your ticket, please provide as much detail as possible.
  • We will assign a tracking number to your issue which you can monitor.


  1. Login to your account.
  2. Select Submit a Support Ticket located within the My Account menu.
  3. Enter details about your request or issue.
  4. Click Submit.

Next steps

We will respond to all support tickets within 24 hours.

If your Support Ticket relates to a complicated technical issue, we may need to consult a specialist team which may take longer – if this occurs, we’ll let you know.