Use these resources to help set up your email, upload your website and install databases.
If you’re unable to answer a question yourself online then contacting us through a support ticket will be the most effective way of resolving your issue.
- We provide support via email only - our support team will respond within 24 hours.
- When you submit your ticket, please provide as much detail as possible.
- We will assign a tracking number to your issue which you can monitor.
- Login to your account.
- Select Submit a Support Ticket located within the My Account menu.
- Enter details about your request or issue.
- Click Submit.
We will respond to all support tickets within 24 hours.
If your Support Ticket relates to a complicated technical issue, we may need to consult a specialist team which may take longer – if this occurs, we’ll let you know.