INTERNETSTACK » Getting started https://www.internetstack.com.au Domain names, web hosting, email hosting, email exchange and virtual servers at very competitive prices. Mon, 25 Aug 2014 11:38:31 +0000 en-US hourly 1 https://wordpress.org/?v=3.9.30 How do I access my invoices online https://www.internetstack.com.au/how-do-i-access-my-invoices-online/ https://www.internetstack.com.au/how-do-i-access-my-invoices-online/#comments Fri, 17 May 2013 11:08:56 +0000 http://www.internetstack.com.au/?p=1055 More..]]>
  • Log into your account using your username and password.
  • Select either Domain settings or Manage hosting
    Note, if your product is not yet setup, you will not yet be able to access any invoices.
  • Select the Billing & Invoices tab from the top of the page.
  • Click Invoices Online.
    • ]]>     https://www.internetstack.com.au/how-do-i-access-my-invoices-online/feed/ 0     How do I administer hosting and other services https://www.internetstack.com.au/how-do-i-administer-hosting-and-other-services/ https://www.internetstack.com.au/how-do-i-administer-hosting-and-other-services/#comments Fri, 17 May 2013 11:04:24 +0000 http://www.internetstack.com.au/?p=1053 More..]]>
  • Log into your account using your username and password.
  • Locate the Administer/Upgrade Domain along the left hand side of the page.
    If your hosting has not yet been setup, you will not be able to manage your hosting.
  • Search for or select the domain from the drop down, click Administer.
    • ]]>     https://www.internetstack.com.au/how-do-i-administer-hosting-and-other-services/feed/ 0     How do I retrieve my login information https://www.internetstack.com.au/how-do-i-retrieve-my-login-information/ https://www.internetstack.com.au/how-do-i-retrieve-my-login-information/#comments Fri, 17 May 2013 11:02:46 +0000 http://www.internetstack.com.au/?p=1051 More..]]> A new password for your account can be reset via our login area.

    1. Access our login area.
    2. Click Forgotten your account password.
    3. Enter your Email Address.
    4. Click Submit. A password reset link will be sent to the email address linked to your account.
    ]]>     https://www.internetstack.com.au/how-do-i-retrieve-my-login-information/feed/ 0     How to open a Support Ticket https://www.internetstack.com.au/how-to-open-a-support-ticket/ https://www.internetstack.com.au/how-to-open-a-support-ticket/#comments Thu, 09 May 2013 12:10:27 +0000 http://www.internetstack.com.au/?p=948 More..]]> Overview

    Contacting us through a support ticket is the most effective way of resolving your support issue. It will enable us to assign a tracking number to your issue and it will enable you to provide as much detail as possible.

    This article will provide you with the steps to create a new support ticket.

    Instructions

    1. Login to your account.
    2. Select Submit a Support Ticket located within the My Account menu.
    3. Enter details about your request or issue.
    4. Click Submit.

    Next steps

    We will respond to all support tickets within 24 hours.

    If your Support Ticket relates to a complicated technical issue, we may need to consult a specialist team which may take longer – if this occurs, we’ll let you know.

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